Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you contact us via email or other communication channels, we may collect:

• Name and contact information (email address, phone number)
• Company name and position
• Project requirements and technical specifications
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, our hosting provider records standard technical information in server logs, which is necessary to deliver the site and keep it secure:

• Request Data: Pages requested and the date and time of each request
• Device Information: Browser type and operating system, as reported by your browser's user-agent string
• Network Information: Your IP address and approximate, IP-based geographic region
• Referral Information: The website or search engine that referred you to our site, when your browser provides it

1.3 Contact Form Submissions and Automated Spam Filtering

When you submit an inquiry through our contact form, the information you provide (your name, email address, company, phone number, and message) is processed as follows before it reaches us:

• Bot protection: The form uses Cloudflare Turnstile to tell human visitors apart from automated bots. Your browser sends a verification token to Cloudflare, which we then verify on our server. This may involve Cloudflare processing limited technical data from your browser.
• Automated spam classification: To filter spam and unsolicited sales outreach, your submission — including your name, email address, company, and the content of your message — is transmitted to Google (Gemini) and, if that service is unavailable, to Z.ai (GLM) as a fallback, which return a category (legitimate, promotion, or spam). These providers act as processors for this spam-filtering purpose only. Every genuine inquiry is still delivered to us regardless of the outcome; the classification only affects how the message is internally labeled and routed.
• Email delivery: Your inquiry is then delivered to our team's inbox using Resend, a third-party email delivery provider.

Because your submission passes through these services, the content you enter into the form is transmitted to the third-party processors named above. Please do not include highly sensitive information in the form; you may also contact us directly by email.

2. How We Use Your Information

We use the collected information for the following purposes:

• Communication: To respond to your inquiries and provide customer support
• Business Development: To understand your project requirements and provide appropriate solutions
• Website Improvement: To analyze website usage and improve user experience
• Technical Support: To diagnose technical issues and maintain website functionality
• Security and Spam Prevention: To protect our contact form from abuse and to filter spam, including automated classification of submissions (see Section 1.3)
• Marketing: To send relevant information about our products and services (only with your consent)
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Bot protection for our contact form (Cloudflare Turnstile)
• Automated spam classification of contact-form submissions (Google Gemini, with Z.ai GLM as a fallback)
• Email delivery of contact-form inquiries (Resend)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored on your device that help us improve your browsing experience and understand how you use our website.

4.2 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Security Cookies: Cloudflare Turnstile may set a cookie on the contact page to distinguish humans from bots when you submit the form

4.3 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies
• Accept only first-party cookies
• Delete cookies after each session
• Enable "Do Not Track" (DNT) in your browser

Note: Blocking cookies may affect website functionality and user experience.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: HTTPS/SSL encryption for data transmission
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Industry-standard security measures for data storage
• Regular Audits: Periodic security assessments and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary for the purposes outlined in this Privacy Policy:

• Contact Information: Retained for the duration of our business relationship and up to 3 years after the last contact
• Server Logs: Automatically collected technical data (Section 1.2) is retained only for a limited period by our hosting provider for security and diagnostic purposes
• Email Communications: Retained as long as necessary for business purposes or legal requirements

After the retention period, we securely delete or anonymize your information.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information for certain purposes
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at sales@solarwing.space.

8. International Data Transfers

As an international aerospace technology provider, your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: